Returns Policy

Returns Policy

NON PERSONALISED GOODS

• Returns are accepted
• After receiving the item we should be notified within 7 days
• Return postage will be paid by the BUYER and must be completed within 30 days
• Items should be returned in the original condition i.e unopened and unused
• Refunds will only be given once the items have been returned (and will take up to 7 working days)

PERSONALISED GOODS

• Under the Distance Selling Act, the supply of goods made to the consumer’s specifications or clearly personalised cannot be returned unless they are damaged or faulty.
• Please ensure your personalisation details are correct before submitting, including spelling, grammar and punctuation marks.  If you have made an error please notify us within 24 hours, of placing your order.
• If Make It Sweet have made any error such as spelling etc please contact us to discuss further before making any returns.
• Refunds will only be provided whereby the error is Make It Sweet.  (This may also be on the condition the item is returned as per the NON PERSONALISED GOODS AGREEMENT)